Our Approach

Risk Management

Vipawan’s strategy is based on the principle of long term client management, and on a global approach to risk.

We devise solutions and manage projects to tackle business issues based on a four dimensional approach to risk; we don’t simply deliver a technical project.

• Economic Risk
Development, IT systems optimization and security, archiving, protection or sharing of data all involve costs for businesses.
Vipawan believes these expenses should be synonymous with cost optimization, long term investment, profitability, performance, reliability, simplicity of use and progress.
• Technological Risk
To ensure results we must follow the principle of comparative analysis and have multiple solutions to the same problem. Vipawan is able to propose viable, trustworthy, proven and tested solutions that meet the environmental and architectural needs and objectives of the client.
• Legal Risk
For Ambroise, being aware of legal risks is an integral part of every technical project planning phase and continues throughout its ongoing development. Any legal risk is systematically measured against the specific contextual obligations and constraints of the industry and its working environment (SOX, Basel II, Defense, Secret…)
• Human Risk – the human dimension to risk
Ambroise establishes with the client the limits of responsibility that must be set, included at personnel level for every project. We structure a framework to facilitate risk limitation : appropriate employment contracts, IT users’ charter, procedures to declare monitoring tools to the CNIL (Commission Nationale de l’Informatique et des Libertés – Equivalent of British Information Commissioner’s Office), Monitoring of the written undertakings of those publishing information on behalf of the company, organisation of documents established as evidence.

Implementation Methods

In order to maintain the integrity of our approach we assess all those who work with us, make written commitments and apply our rigorous methodology.

• Personnel

In order to maintain the integrity of our approach all Vipawan personnel must meet certain standards and bring:

• An intellectual and conceptual dimension to projects.
• A level of discussions appropriate to the level of the needs of the company.
• A long term approach to client management.
• A high level of technical competence.
• An ability to concentrate on results.
• An ability to keep abreast of new technology with on-going upgrades and knowledge updates.
• A rigorous approach to methodology.
• A commercial approach which is respectful of both our business ethic and the needs of our clients.
• Written commitments

Vipawan has formally committed to its business undertakings in 3 supporting documents:

• A Quality Charter describing our philosophy, our business culture, our professional ethics and our commitment.
• The General Conditions of Sale specific to the IT & Network Security.  Companies dealing with sensitive material receive a more robust version.
• Non Disclosure Agreement (NDA) upfront and automatic.

This multi-faceted approach to quality permits 100% operational traceability.

• Methodology

For Vipawan risk management means putting in place the procedures and methodology tools to allow each stage of a project to be monitored and to assist in decision making.
All our packaged services are guaranteed by our absolute respect for a rigorous methodology.
In agreement with our clients and before any project deployment 6 essential parameters are laid down:

- The contractual technical boundary: this determines the limits of the area the client transfers responsibility for over to Vipawan. This not only includes implemented technical solutions but also the associated functionality and the resulting data flow.

- The contractual geographic boundary: this specifies where the intervention will take place. In the case of an intervention contract it also allows calculation of the time needed to reach the client.

- The time boundary: this defines the days and workable hours to be covered under a support and intervention contract.

- The human relations boundary:  The client employees must be duly defined within the contract to avoid the risks associated with a lack of telephone or email identification procedures. Moreover, in the event of telephone directed emergency support, Vipawan must be sure that the client employee who is performing the fix under remote direction is technically able.

- Operational traceability: from the company approval and sign off of a quotation right through to the final approval and sign off of the receipt our operations and our staff are tracked so that a client can record the complete service provided. This includes delivery of the solutions and the documentation.